Warranty & Refund Policy
At MORBANO, we are committed to delivering refined timepieces and accessories crafted with precision, quality, and attention to detail.
For your peace of mind, all our products are covered by a 90-day warranty against manufacturing defects.
✅ What does the warranty cover?
Manufacturing or material defects
Malfunctions in the watch movement or internal components not caused by misuse
Functional issues that affect the normal use of the product
Straps with defective clasps, pins, or buckles (provided they have not been damaged by misuse)
❌ What is not covered?
Damage caused by improper use, impacts, drops, or unauthorized alterations
Normal wear and tear resulting from prolonged or improper use
Damage caused by excessive exposure to water, heat, moisture, or chemicals
Missing original packaging or included accessories
📝 How to request warranty support
To request warranty assistance, please contact us through our website or by email:
Please include the following information to help us assist you efficiently:
Clear photos or videos showing the product and the issue
A brief description of the problem
Your order number or proof of purchase
Original MORBANO packaging (if available)
Our team will carefully review your request. If the claim is approved, a replacement will be sent at no additional cost.
💰 Refund Policy
If you are not fully satisfied with your purchase, you may request a refund within the applicable return period, provided the item meets all of the following conditions:
The product is completely new and unused
Returned in its original MORBANO packaging
All tags, seals, and protective elements remain intact (if applicable)
No signs of wear, scratches, stains, or damage
⚠️ Return shipping costs are the responsibility of the customer.
Once the returned product is received and inspected, refunds will be processed within 7 business days using the original payment method.
📩 Contact
If you have any questions or need further assistance, our support team is always available:
📧 support@morbano.com
🌍 www.morbano.com
MORBANO – Timeless Design. Refined Precision.